policies & procedures
booking & cancellation
All booking is to be handled through email: heavywaterastrology@gmail.com
All sessions are conducted virtually for the foreseeable future. I use Zoom, but phone is available if preferred
Consults must be rescheduled or cancelled at least 24-hours in advance
No-shows can be rescheduled once, but will not be refunded
If you are more than 10 minutes late, it will be considered a no-show
payment instructions
Payment is due at the time of our consultation and can be made through Venmo.
Venmo username is @ksballew
Please enter just the date of our scheduled reading in the memo section
Do not select “goods/service” for our transaction
what I’ll need from you
Your birth date, location, and accurate birth time (to the minute). If there is any doubt regarding the preciseness of your birth time, please let me know so that I can adjust my approach accordingly
Your curiosity, questions, and input as we conduct our session together. If you are not comfortable with a co-creative dialogue, I may not be the astrologer for you
boundaries
I will only read the chart of someone who has explicitly expressed consent for me to do so
I will only read the chart of someone who is genuinely interested in the wisdom and healing potential of astrology
Astrology is not meant to be a substitute for therapy, medical advice, or legal council. If a client is grappling with subject matter best suited to a different type of professional, I will be happy to refer them out